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Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for a Desktop Support Specialist to support us in Orange, CA.
We offer great benefits and everyone has a stake in our success.
Under general supervision, analyzes, troubleshoots, supports, and maintains desktop computer systems, software, and peripheral equipment. Provides customer service to end users to enhance and optimize their use of desktop computer tools to meet business needs.
General Duties
1. Responds to increasingly difficult Help Desk calls, including troubleshooting desktop hardware and software problems and researching solutions. Updates and documents relevant research and resolutions into HEAT call tracking database.
2. Assists staff at agency administration and all operating bases, either on site, or via telephone and remote control. Resolves questions and problems in the use of computer hardware and software. Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools.
3. Performs computer upgrades, software installation, and configuration. Coordinates desktop adds, moves, and changes. Assists users with computers connecting to audiovisual technology for presentations.
4. Participates in planning and implementation of technology projects with desktop applications. Participates in the definition of scope and assists in the installation, testing, documentation, deployment, and rollouts of new hardware and software applications.
5. Analyzes requests for desktop hardware and software to ensure compatibility with agency standards.
6. Applies knowledge of preventative maintenance to ensure optimum system performance.
7. Coordinates visits by third party maintenance vendors to ensure smooth repairs and upgrades to the agency's equipment
Qualifications Guide:
1. Knowledge of:
2. Ability to:
Education and Experience:
Any combination of education and experience equivalent to a bachelor's degree with a minimum of three years of professional customer and desktop support experience.
Relevant certifications by Microsoft desirable.
Additional Notes:
Two (2) resources required our PC migration project. It will take 9-12 months, and we need people who can: image PCs with SmartDeploy, analyze PCs for data and software, install software manually, transfer data from old to new PCs, help staff use OneDrive and fix any issues after migration.
They will need good customer service skills to interact with staff that need their PCs migrated.
Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."
Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills
Job Type: Contract
Pay: Up to $32.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Application Question(s):
Work Location: In person
Contractor
IT Outsourcing & Consulting
$54k-67k (estimate)
01/28/2024
08/22/2024
intrapc.com
IRVINE, CA
25 - 50
1989
Private
PARVIZ RAMEZANI
<$5M
IT Outsourcing & Consulting
The job skills required for Desktop Support Specialist include Troubleshooting, Help Desk, Customer Service, IT Support, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
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Attend Customer service, customer support, and customer experience training.
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